Payment Monkey Background
I began my working life in a bank, or more accurately, a Finance Company that became a bank during the time I was working there. There were six of us in the Frenchgate branch of HFC Trust and Savings, which later became HFC Bank. A manager, a couple of clerk typists and three Branch Assistants / Assistant Managers. The three of us rotated tasks, so we would be on lending, which was all about taking Sales Finance applications over the phone, assessing and approving loans in person, taking loan repayments at the front desk and engaging in collection activities involving phone calls and door knocking.
I have a few stories to tell, but my 18 months in branch put me in direct face to face contact with the users of our services, and I quickly learned that gathering information without the necessary attention to detail would all too often mean knocking on doors later.
I was, after 18 months, allowed to take up a position at Head Office in Bracknell as a Systems Analyst. It was here that I was introduced to my first ATM!
The Early Years
Prior to my first proper job, I spent several summer vacations – school holidays and summer breaks from university – working on a strawberry farm. The farm was behind my parents’ house and extended to around 40 acres, 30 acres of strawberries and 10 acres of raspberries. It was also the local base for similar farms across Yorkshire and into Lancashire; as far as I was aware, I was part of the largest strawberry consortium in Europe, which was operated out of Scunthorpe. I know of no bigger strawberry consortia across Europe, so I guess it must be correct.
I also spent one summer working in the psychiatric hospital in Balby, just outside Doncaster and near to where I was born. I was a Nursing Assistant, helping to look after people who could nearly look after themselves, and I also helped with the Elderly Severely Mentally Ill, who could not. I learned a lot!
Payment Monkey Payment Experience
An experienced Product and Project Manager responsible for the design, development and delivery of many innovative Card Products and Services across Banking and the High Street. Very early, and subsequently continuous, experience of EMV gained initially from issuing 12.5 million chip and PIN cards in 2002, followed by 2 years with Worldpay helping terminal manufactures develop EMV compliant Acquiring products. Comfortable with ISO8583 and the card scheme derivatives, and with most other transaction sets. Used to working with senior management, stakeholders and developers, bringing together ideas and establishing innovative solutions to address business imperatives. Comfortable with all parts of the Card transaction ecosystem, with a detailed understanding of how transaction logic is applied, how the data moves, and how the business processes drive the payment.
Resumé Highlights
Read More!Payment Monkey Training Experience
Learning about systems development at the Highcliffe Hotel.
Training Highlights
Read More!Explore the Future of Payments
The global payment ecosystems continues to evolve with technologies like AI, tokenisation, and real-time payments.
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