Texting Shillings: The Genius of M-Pesa

M-Pesa turned the humble mobile phone into a wallet, creating a giant shared bucket of money spread across shops, banks, and tills, transforming how millions in Kenya move and manage cash.

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Innovation, or Just a Faster Horse?

Have we allowed “innovation” to be hijacked by marketing? We add a new colour, a [...]

Money Movement Models

There are essentially three ways of moving money around a payment ecosystem: bank rails, card [...]

The Wise Old Open Banking Experience

The other day my wife asked me what the best card for a trip to [...]

Customer Services

Talking to Barclaycard Customer Services

Is it any wonder that Barclays top the UK charts of crap customer service. I had a non-standard problem, I called customer services and I still have a non-standard problem.

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Mastercard phasing out 16-digit Card Numbers

Mastercard are considering removing the PAN from cards by 2030. However, they mean the printed [...]

Open Banking for Dummies

The main purpose for the development of Open Banking was increased competition, innovation and transparency [...]

National Payments Vision

A short critique of the UK National Payments Vision, with emphasis on Open Banking as [...]

Texting Shillings: The Genius of M-Pesa

M-Pesa turned the humble mobile phone into a wallet, creating a giant shared bucket of money spread across shops, banks, and tills, transforming how millions in Kenya move and manage cash.

Innovation, or Just a Faster Horse?

Have we allowed “innovation” to be hijacked by marketing? We add a new colour, a shinier material, or a slicker User Experience and suddenly it’s a breakthrough. If everything is innovation, then nothing is!

Money Movement Models

There are essentially three ways of moving money around a payment ecosystem: bank rails, card rails and the Bucket of Money. Each can be ideally paired with some payment services but not with others. It's Football and Rugby - how hard can it be?

The Wise Old Open Banking Experience

The other day my wife asked me what the best card for a trip to Dubai might be. I considered Wise to be a good choice, although there are clearly other options, but that’s not the point.

Talking to Barclaycard Customer Services

Is it any wonder that Barclays top the UK charts of crap customer service. I had a non-standard problem, I called customer services and I still have a non-standard problem.

Mastercard phasing out 16-digit Card Numbers

Mastercard are considering removing the PAN from cards by 2030. However, they mean the printed PAN. Why the misunderstanding?

Open Banking for Dummies

The main purpose for the development of Open Banking was increased competition, innovation and transparency in the financial sector. How's that going?

National Payments Vision

A short critique of the UK National Payments Vision, with emphasis on Open Banking as the UK National Payments Vision also emphasises Open Banking.

Inspiration from 2001: A Space Odyssey

What inspiration can we take about product and project management from 2001: A Space Odyssey? More than you think - still relevant!

How AI Legitimises Flawed Human Responses

In an era where artificial intelligence (AI) is increasingly trusted as an authoritative source of information, a subtle but dangerous phenomenon is emerging – the tendency for AI to legitimise flawed or misleading human responses by synthesising and amplifying them.

IONOS SSL email clicker scam

I very nearly clicked, it looked convincing at first sight, but then on closer inspection ...

How the PCI-DSS facilitated the Shimmer

PCI-DSS has led to the widespread use of chip card shimmers across the US. Shimmers don't work if chip cards are implemented properly, but the PCI-DSS, by design, focuses development attention on magstripe rather than chip.

Explore the Future of Payments

The global payment ecosystems continues to evolve with technologies like AI, tokenisation, and real-time payments.

Stay ahead of the game by diving deeper into the world of payment processing.

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